Here's the inside scoop on how we do our thing.
1. Access & Scheduling
- All scheduling is completed online.
- Please provide keys, codes, or entry instructions ahead of time.
- Friendly reminder: If plans change, give us at least 2 hours’ notice. This helps us keep everything running smoothly.
2. Safety & Prep
- Clear walkways so we can get down and dirty without obstacles.
- Minimal traffic during cleaning helps us work faster and more thoroughly. Try to limit moving through the cleaning areas while we’re there.
3. Pets
- Friendly pets are welcome!
- Aggressive animals must be secured for everyone’s safety.
- Pet Waste: Please make sure all pet waste is picked up before our visit. This keeps our team safe, prevents tracking.
4. PEST & Special Situations
- We can clean around minor pest issues, but please disclose infestations before we arrive. Severe infestations may require rescheduling and extra service fees.
- Let us know about any special needs, furniture arrangements, or delicate items so we can handle your home with care.
5. Payment & Deposit Rules
- Deposits are required to reserve your appointment.
- Payments accepted via online, check and Zelle.
- Last-minute cancellations or no-shows: Deposits are non-refundable depending on notice given. Frequent late cancellations may affect future bookings.
- Extra Services: Any add-ons requested during the visit may incur additional fees.
- Goes toward your total bill (not an additional fee)
6. Scope of Service & Expectations
- We clean the scheduled areas as agreed in your service.
- Items like windows, laundry, dishes, porches, patios or garages are not included unless specifically requested.
- Maintenance| General Cleans: To keep your home in tip-top shape, general maintenance cleans are designed to be effective no more than 4 weeks. A general clean will not fully maintain a home beyond this timeframe.
7. Client Responsibilities
- Remove clutter from scheduled cleaning areas.
- Make sure children and pets are safe during our visit.
- Give us any special instructions before we arrive. Communication is key!
8. Damage & Liability
- While our team is careful, accidents can happen. Any accidental damage will be addressed promptly and fairly.
- We are fully bonded and insured.
9. Health & Safety
- If someone in your home is ill, please let us know. We may need to reschedule for everyone’s safety.
- Our team follows standard hygiene and cleaning protocols to protect your home and ours.
10. Privacy & Respect
- We treat your home, belongings, and personal space as if they were our own.
- We may take before and after photos to showcase our work. If you prefer that your space, not be photographed or shared, please let us know in advance.
11. Our Scrub Club Commitments
- Professional, trained, and insured cleaners.
- High-quality products and thorough cleaning techniques.
- Satisfaction guarantee: If we miss something, we’ll make it right.
12. Extra Notes & Reminders
- Special Requests: We love them! Just give us a heads-up.
- Paying your deposit confirms you're on-board with The Scrub Club way! You agree to our House Rules, and we promise to give your home the attention it deserves.
Thank you for choosing us!